FAQs

Below are answers given to some of the questions people usually ask us. Click on any of the questions below to read the answer given. We hope we have answered yours; otherwise, you can always contact us.

Shopping and Placing Order:

On Awufu.com, products are organized into categories and sub-categories. Just hover your mouse over any of the top product category menu to discover its sub-categories. Simply click on any of the categories or sub-categories to view all the products under the category or sub-category.

Similarly, you can put a keyword into the search box and hit the “Enter” key on your device and all products relevant to your keyword will be displayed.

Once you’ve found any product you’re interested in buying, simply click on the "By Now" button to add the product to your shopping cart.

Go ahead and continue searching and adding more products to your shopping cart until you’re done shopping and ready to checkout.

This is quite easy. Simply follow the steps below to place an order:

  1. Click on product image or name to visit the product details page.
  2. On the details page, if product has option(s) to choose from (e.g., color, size, etc), then, select the options that meet your needs. Enter the quantity you want to buy and click on "Buy Now" button to add the product to your shopping cart.
  3. If everything went well, a success box will pop up with options to either view your shopping cart, checkout, or to continue shopping.

    • Click on "CHECKOUT NOW!" button if you're done shopping and wish to proceed to checkout page.
    • Click on "VIEW YOUR SHOPPING CART" button if you wish to view and review the content of your shopping cart.
    • Click on "CONTINUE SHOPPING" button if you wish to browse some more and add other product(s) to your shopping cart.
  4. Browse and add as many products as you want to your shopping cart.
  5. Proceed to checkout page by clicking on the "CHECKOUT NOW!" button on the success box, or by clicking on the " Checkout" link on top of the page.
  6. On the checkout page, on the Payment Method block, select one of the available methods that suits you.
  7. On the Delivery Method block, select one of the available delivery methods [option available if any of the product(s) in your cart requires physical delivery].
  8. Complete the CUSTOMER INFO block with your correct details if you are a new a customer, or simply click on "LOGIN" button to login with your email address and password if you are a returning customer.
  9. Check the "I have read and agree to the Terms & Conditions" box if you are ok with it and click on "CONTINUE" button to proceed to the next step.
  10. Follow subsequent instructions to make payment and complete your order.
  11. After payment, do notify us by sending your payment details to: sales@awufu.com
  12. Once we confirm your payment, we will kick into action to fulfill your order.
  13. You will receive status updates concerning your order in your email box.

Yes, you need to register an account to be able to complete your order. But don’t worry. You don’t really need to pre-register before shopping because you can easily enter your details and register alongside on the checkout page.

Having an account with us gives you an edge. You will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made. "My Account" gives you complete control over your transactions at Awufu.com

You can do your normal shopping and then register on the checkout page. On the other hand, you can register before shopping by clicking on the "Create account" link under MyAccount on top of the page, fill out the form provided and click on Continue button to create an account instantly. (Remember to save your login details (email and password) somewhere as you’ll need them in future.)

Making Payment:

Awufu.com offers multiple payment methods for your convenience. Below are the available payment options:

  • Bank Transfer / Cash Deposit – Choose this method if you want to make payment through online bank transfer (or, other transfer means), or by depositing cash into our bank account directly.
  • Credit/Debit Cards: Verve, Mastercard, Visa) – Choose this method if you want to make payment with your Nigerian bank issued Debit card (ATM card). [Note: This method attracts gateway charges; and the maximum amount of transaction you can do on Awufu.com within 24 hours using this method is limited to N100, 000]
  • Pay On Delivery – Choose this method if you want to make payment upon delivery of ordered item(s). This payment method is available to selected areas.

To get details of our bank accounts, click here.

On the Checkout page, simply select one payment method that is more convenient for you.

After, click on the "Confirm Order" button and you’ll be moved to the next phase where you can now make payment depending on the payment method chosen by you.

  • If you chose Bank Transfer/Cash Deposit option, you’ll be provided with instructions on how to make payment plus details of our bank accounts. Payment instruction and our bank details will be sent to your email address as well.
  • If you chose Credit/Debit Cards (Verve, Naira Mastercard, Visa, etc) option, you’ll be provided with instructions on how to make payment with your Credit/Debit card (ATM card) through our partner's payment gateway.
  • If you chose Pay On Delivery option, we will contact your to confirm your order and intimate you on our next steps concerning your order.

There are no hidden charges whatsoever when you make purchase on Awufu.com. The listed prices are final and non-negotiable. Our prices are tax inclusive.

Though some products that do not qualify for Free Delivery attract small delivery charge, and we declare the exact cost of delivery for such products on the checkout page.

Unfortunately, Awufu.com doesn’t allow installment payments. We try as much as a possible to keep our prices very affordable.

Shipping and Delivery:

Once we confirm your payment, we’ll process your order and dispatch the ordered item(s) to our delivery partners for onward delivery to your destination in Nigeria. Tracking details will be sent to you via Email and/or SMS.

For downloadable products (software, eBook, etc), we'll activate your order and notify you via your email address so you can login into your account on our website and download.

For services, we'll kick into action and start processing your order immediately. We’ll notify you once the job is done via your email address. We make sure to keep to the order stipulated delivery time.

Awufu.com will charge extra amount for products that don’t qualify for Free Delivery. The actual amount we charge for delivery to any city in Nigeria varies from order to order, depending on the weight, size and destination of the order. However, the total delivery cost for your order can be viewed on the checkout page under "Delivery Method" section.

Awufu.com standard delivery time frame for physical goods is 2 to 5 working days from the day you made payment for your order (weekends and nationwide holidays are not included).

For downloadable products, we’ll activate your order within 24 hours so you can download on our website.

And for our special services, the standard delivery period is product dependent, and will be stated on the product’s description page.

If any or all the physical goods in your order cart attract delivery charge, you will have the option to choose one of the delivery methods on the checkout page. You won’t see this option if your order does not contain physical good; or if the physical good in your order qualify for Free Delivery.

Below are the available delivery methods to choose from:

  • Pickup From Store (Port Harcourt) – Choose this method if you’re in Port Harcourt and wish to come to our office and pick up your ordered item(s) instead. This delivery method attracts no extra charge.
  • Standard Courier Delivery (To Any Nigerian City) – Choose this method to have your ordered item(s) delivered to you in any city in Nigeria using reputable courier service. This delivery method attracts small extra charge that will be stated on the checkout page.

Any other available delivery methods will be shown on the checkout page under Delivery method block.

Awufu.com operates an online shop and therefore does not have shops/offices spread around the country. But for your ultimate convenience, we offer fast delivery service to any city in Nigeria for any physical deliverable product you buy on our website.

However, if you’re within Port Harcourt area and would like to come and pick up your order from our office, simply select this option upon checkout and call our customer care to arrange for the date and time of collection.

Yes, your order can be delivered to your office! We deliver to the address you provided to us upon checkout. Just enter your name and office address upon checkout and we’ll deliver to your office.

Once we dispatch your order, we’ll send you an email and SMS containing the courier company name, tracking waybill number and expected arrival dates.

If you’re unavailable to collect your order when the delivery person came, you’ll be left with instruction on how to come and pick up your order at the courier’s office or request for re-delivery.

Normally, your order is supposed to arrive 2 to 5 working days from the day you made payment for your order (weekends and nationwide holidays are not included). However, occasionally, due to unforeseen circumstances, there may be short delay along the way.

Please kindly exercise patient and allow at least 8 working days for your order to arrive. Remember, you can always track the status of your order using the tracking number sent to you. If your order hasn’t arrived after 8 working days, please do not hesitate to contact us via: support@awufu.com or through any of our phone numbers (+234) 0803 055 3675, 0815 772 7235 (8am - 5pm weekdays).

If you found out you received the wrong item or the wrong quantity other than what you ordered for, please contact our customer care as soon as possible so that we can step in and resolve any issue promptly.

Please contact our customer care as soon as possible. All items are insured against theft and damages incurred during transit.

Awufu.com is an online store, and therefore, do not operate physical shop. Simply place an order on our website and the product(s) will be delivered to you in any city in Nigeria using trusted courier service.

Awufu.com does not deliver physical goods outside Nigeria for now. Downloadable products and some selected services can still be delivered outside Nigeria.

Contact Us

Couldn't find the information you needed? Please don't hesitate to contact us using our contact us form or through our email address (support@awufu.com). You can also call us on our phone lines: (+234) 0803 055 3675, 0815 772 7235 (8am - 5pm weekdays).